A-1. eCOE: The Evolution of the Intake Process
Some states have made the transition from completing paper Certificates of Eligibility (COEs) to entering the interview data on an iPad or computer tablet. Others may still be contemplating the idea. The session will be a journey through Ohio’s evolution from the paper COE in 2012 to the current electronic COE (eCOE) in 2013. We will discuss not only the obvious benefits of having an eCOE, but also the unexpected challenges encountered with trainings, interview patterns, and quality control.
Location - Bayside I